Order
Can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. As long as the order has not been shipped, we can change or cancel it.
How can I track my orders?
Once your order has been shipped, you will receive a tracking number by email. This will allow you to track the status of your order.
Shipping & Delivery
What are the shipping costs and delivery methods?
We only offer delivery via PostNL. With this, you will usually have your order within 1 business day! The delivery time can sometimes vary between 1-3 business days. Shipping costs €4.99 within the Netherlands and is free for orders over €70.
What are the delivery times?
Delivery time is usually 1-3 business days within the Netherlands. This may vary due to busy periods. Pre-orders are excluded from this.
What should I do if I receive a damaged or incorrect item?
We strive for the highest quality in our products, but if you receive a damaged or incorrect item, please contact us as soon as possible. This can be done via Instagram at @desystudios or fill out our contact form . We will make sure you get a replacement or a solution.
Returns & Refunds
Can I return or exchange my order?
Yes, you have 14 days after receiving your order to decide if you want to return it. We can't exchange it for you, but you can always place a new order after returning it. The items must be unused and in their original condition. See more information in our returns policy .
How long does it take to get my money back after a return?
Once we have received and processed your return, it may take 5-10 business days for the money to appear back in your account. You will receive a confirmation email when the refund is completed.
Pay
Which payment methods can I choose from?
We offer secure payment options such as iDEAL, creditcard, and PayPal. You can select your preferred payment method during checkout.
What should I do if the payment fails?
Try a different payment method or make the payment on a different device. Still not working? Contact us on Instagram @desystudios or fill out our contact form .
Other
How do pre-orders work?
Bij Desy Studios bieden we de mogelijkheid om items in pre-order te bestellen. Dit betekent dat je items kunt reserveren voordat ze op voorraad zijn, zodat je zeker weet dat je ze krijgt zodra ze beschikbaar zijn.
Let op: als je een normaal product en een pre-order item in dezelfde bestelling plaatst, wordt je bestelling pas verzonden wanneer het pre-order item beschikbaar is. De levertijd van je bestelling zal dus gelijk zijn aan de levertijd van de pre-order.
Wil je je normale items sneller ontvangen? Plaats deze dan los van je pre-order, zodat je de producten die direct op voorraad zijn, eerder ontvangt.
Which size should I choose?
With most products you will find a size chart to help you choose the right size. For specific questions about the fit you can always contact us. We are happy to help you and can always measure the items for you.
Do you do collaborations or affiliate marketing?
Yes, definitely! Do you want to earn money by promoting our products? Then sign up as an affiliate on our " Become a Desy Affiliate " page. Here you will find all information about commissions and discount codes.
How do I contact your customer service?
Do you have any further questions? Our customer service team can be reached via email at desystudios@outlook.com or drop us a line via our contact form . You can also DM us at @desystudios .